Frequently asked Question

“How does Widewail Offer the Best Experience and Even Better Performance?

At Widewail, we don't just manage reputations—we elevate them. From effortless onboarding to insightful reporting, we provide everything you need to enhance your online presence and review performance. Whether you’re new to reputation management or looking to upgrade, Widewail delivers a seamless experience from day one, equipping you with the right tools to unlock your brand’s full potential.

#1: Quick and Seamless Onboarding

Get fully operational, fast.

Streamlined 4-Step Process Our onboarding process is designed to get your business fully operational as quickly as possible. From account setup to full integration, we guide you through every step for a hassle-free start. More details on the onboarding process

Hands-On Training While support is always available, our team ensures you’re fully trained on the Widewail platform so you can manage your reputation confidently and independently.

Flexible Integrations Widewail integrates with major CRMs and business tools to connect your current systems and streamline your workflow. Learn more about integrations

#2: Supportive and Responsive Customer Service

We'll get back to you the same day.

Single Point of Contact Your support experience is personalized, with one dedicated team member handling your issue from start to finish—no more bouncing around between departments.

Rapid Response Times Our support team is available Monday through Friday, 9 a.m.–5 p.m. EST, ready to assist via phone, email, or live chat. We prioritize resolving issues quickly and professionally.

Proactive Communication We don’t just respond to issues; we proactively reach out with product updates and feature launches to ensure everything is running smoothly, addressing any changes in the platform before they reach you.

#3: Comprehensive Managed Services

Tailored solutions that put you in control of your reputation.

Customized for Your Business Whether you operate a single-location business or manage multiple, Widewail's managed services are tailored to meet your needs and scale as you grow.

Key Offerings Our services include Invite (get more reviews), Invite Video (collect video testimonials), Engage (respond to reviews), Listings Management (keep your information accurate), and Pulse (real-time feedback monitoring). Get the full Widewail Platform overview here

Enhanced Customer Experience We work with your management team to deliver the best possible experience to your current customers while positively impacting prospects.

"We believed in Widewail’s potential after learning about the scope and were confident we’d see results, but not this quickly or to this extent. A huge internal marketing strain has been lifted, giving us more time for selling and servicing the Lexus brand in our local areas. That’s where we want to spend our time day-to-day.”

Cody Kowalis

Kowalis Auto Group

#4: Expansive Reporting Features

Measure customer experience, make smarter decisions.

Comprehensive Reporting Get detailed insights into review trends, sentiment analysis, response rates, and more. Our reporting features are designed to give you a clear view of your online reputation health, all in one dashboard.

Customizable to Fit Your Needs Tailor your reports to track the metrics most important to your business. Whether you need a high-level overview of review volume or a deep dive into customer sentiment, our customizable reports give you the flexibility to focus on what matters.

Benchmarking Tools Compare your business's performance against industry standards. See how your customer experience metrics stack up against competitors, helping you identify areas for improvement and stand out in your market.

Collaboration Made Easy Reports can be exported and shared across your teams, making it easier to collaborate on reputation management and make data-driven decisions.

Track Performance Over Time Monitor your business's progress and use these insights to adjust strategies, optimize engagement, and enhance customer satisfaction. See more detail on our reporting features here

More FAQs

Do Widewail Products Improve Local SEO?

Learn how Widewail's innovative Engage, Invite and Listings Management solutions significantly improve local search visibility and help outrank your competitors. Learn more…

How Customizable Are Widewail's Reporting Features?

Widewail's reporting tools are highly customizable, enabling report design that tracks your unique metrics and provides actionable insights for your business. Learn more…

How Does Widewail Handle Onboarding and Support?

Widewail offers peerless ongoing support with an efficient implementation and onboarding process including setup, integration, and training. Learn More...

How Customizable is Widewail for Your Business Needs?

Widewail offers customization options for your unique structure. Tailor responses, serve multiple locations and integrate management across departments and platforms. Learn more…