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Frequently asked Question

“How customizable is Widewail?"

With Invite (review generation), Invite Video (video testimonial generation) and Engage (review response management), Widewail delivers a tailored reputation solution, representing your brand and addressing your organization's unique requirements. Our customization and branding features empower businesses of all sizes, departments, and multiple locations to ensure that customer engagement is genuine and contextually relevant.

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"The ease of [Widewail’s] SMS technology instantly improved our response rate for clients to leave a review. The integration has allowed us to analyze data in real-time and observe trends across multiple cities, quickly identifying areas needing improvement, as well as areas our team was excelling in."

Katie Werbowski
Director of Brand Strategy and Development, Skin Spa New York

Step 1: Easy Implementation for Existing Setups

Widewail offers extensive customization options for the unique needs of different business sizes, individual departments, multiple locations, and review platforms - ensuring high-quality, branded responses at a higher monthly volume.

Multi-Location Management Designed to seamlessly manage reputation across multiple locations, Widewail allows for centralized oversight and reporting while maintaining the ability to define response styles by location.
Department-Level Customization Whether you have distinct sales, service, and parts departments, or different property types within a portfolio, Widewail lets you set up custom review solicitation workflows (Invite), response templates, and reporting for each segment.
Platform-Specific Optimization Our team is well-versed in the nuances of major review platforms like Google, Facebook and industry-specific sites. We tailor your strategies and responses to optimize for each platform's unique characteristics and audience.

Step 2: Branded Review Responses

Widewail's response customization process is thorough and collaborative. Responses to your customer feedback will carry your stamp of approval and read as a natural extension of your brand voice to create a cohesive experience.

Onboarding Consultation Your dedicated account manager will conduct a deep dive into your brand guidelines, communication style, and specific preferences for review responses.
Template Development With your input, our team will craft a set of response styles for common review scenarios (positive, negative, neutral) and specific issues (pricing, service quality, staff-related, etc).
Client Approval These guidelines are then submitted for your approval, with revisions made as necessary until they fully align with your expectations and brand voice.

Step 3: Ongoing Messaging Optimization

Compared to vendors that rely heavily on generic, one-size-fits-all or 100% AI-generated responses, Widewail's customization focus is designed to be a reflection of your branded customer service style.

Ongoing Refinement As human responders engage with your reviews, they continuously refine guidelines based on content they encounter to maintain the approved tone and messaging.
Regular Review Your account manager will regularly review a sample of responses with you make any requested adjustments and ensure ongoing alignment.
Locational Expertise Responses will demonstrate an understanding of specific services, products, or amenities offered by each facet of your business - even down to unique characteristics of individual locations.

More FAQs

Do Widewail Products Improve Local SEO?

Widewail's innovative Engage, Invite and Listings Management solutions significantly improve local search visibility and help outrank your competitors. Learn more…

Can Widewail Integrate with DMS/PMS and other Software?

Widewail specializes in tailored integration solutions for your DMS/PMS and more. Explore our options related to your existing software for operational efficiency. Learn more…

How Customizable Are Widewail's Reporting Features?

Widewail's reporting tools are highly customizable, enabling report design that tracks your unique metrics and provides actionable insights for your business. Learn more…

How Does Widewail Handle Onboarding and Support?

Widewail offers peerless ongoing support with an efficient implementation and onboarding process including setup, integration, and training. Learn More...

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