ENTERPRISE

Local Solutions, National Footprint

Advanced enterprise reputation management software and services for multi-location corporate businesses. Widewail for enterprise gives companies everything they need to harness the power of reviews at scale.

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Trust Leaders Love Widewail

“Widewail has allowed us to do business more transparently and more authentically in a way that all our previous reputation management platform providers haven’t been able to.”

Kelly Kutach VP of Marketing | BH Property Management

Trust Leaders Love Widewail

“Widewail has allowed us to do business more transparently and more authentically in a way that all our previous reputation management platform providers haven’t been able to.”

Kelly Kutach VP of Marketing | BH Property Management

Trust Marketing Framework

Grow With Trust

Today, trust in your business is built peer-to-peer. Trust leaders harness customer voice as a tool for growth. The Trust Marketing Framework can help set your business apart in 3 phases:

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Phase 1

Capture Reviews

Use automated technology to strategically ask for reviews from every customer at the perfect time. Increase the volume and quality of your online reviews. Project an authentic view of the customer experience online.

Phase 2

Distribute Online

Use the voice of your customers to persuade your prospects. Let review sites support your reputation or put reviews and video testimonials right into your marketing materials as social proof.

Phase 3

Manage Engagement

Use AI topic analysis to understand what drives positive and negative sentiment at your business. Respond to all reviews, good and bad. Compare locations or employees to identify areas for improvement.

Proactive Enterprise Reputation and Crisis Management.

A Google-First Approach

If your reputation strategy isn't improving your Google rankings and driving quality prospects, you don't have a strategy.

Rank with reviews
Drive quality inbound leads
Manage listings at scale
Increase conversion with trustworthy content
Optimize with AI topic analysis

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Having a large quantity of reviews sends a signal to customers that you've been around. That this isn't a new outfit. Having a good overall score and having some good recent reviews indicates you're probably doing a pretty good job.

Matt Lasher

Director of Marketing | West Herr Automotive Group

Optimize Key Resources

Save internal resources with help from Widewail technology & services. Do more with less hassle.

Automate the collection of new reviews & video testimonials
Services to respond to reviews and social engagements
Integrated with hundreds of technologies
Stop missing review opportunities

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Widewail has helped us move from taking 7 to 10 days to respond to a review to most being responded to that same day. They’ve helped us respond to over 20,000 reviews and have become an amazing partner that we look forward to continuing to work with in the future.

Tina Tasche

CRM and Reputation Specialist | Van Horn Automotive Group

AI Topic Analysis

Reporting that gives a full view of customer experience. Go deeper with valuable business insights.

View sentiment at each stage of the customer journey
See the most talked about topics
Detailed team reporting tools
Review data by site, category, rating

Explore Reporting

The tools we used in the past were all about reporting review data, but Widewail allows us to act on that data.

Stephanie Robicheau

Manager of Lifecycle Marketing | BH Management

ENTERPRISE-GRADE CAPABILITIES

Enterprise reputation management
solutions, built to scale

Widewail's software and services for the enterprise and corporate level are designed and executed with your team in mind. From onboarding to seamless implementation, you can bank on seeing results while maintaining your peace of mind. Ask about custom integration options.

Support

Receive onboarding tailored to your organization’s use case to ensure successful adoption by your team.
Access the Widewail support team whenever you have questions.
Partner with a dedicated strategic account manager to optimize your enterprise-level reputation management activities.

Security

Industry standard encryption ensures the safety of your data.
Annual security and penetration testing.
We follow CCPA compliance to protect your customers’ privacy.

Scalability

No matter how many locations you start with, Widewail is always ready to be deployed at scale to grow with your business.
Adding team members to your review management process is a breeze.

Rollup Reporting

Look at how all of your locations stack up or single in on just one.
Automatically generated reports serve as a centralized source of reputation data for multiple locations and review sites.
Easily identify areas for improvement with real-time data and benchmarking.

How it works

Seamless Integration. Simple Automation.

Step 1: Integrate with your software

Automatically send SMS review requests, powered by integrations

With Widewail's comprehensive CRM/POS integrations, sending review requests automatically is as simple as connecting your customer data flow to Widewail and letting technology take care of the rest. For Enterprise, custom integrations are available.

>> Koons Automotive Group sent 67,820 SMS review requests in its first 90 days using Invite. Result? 633% review volume growth.

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Step 2: Set automation triggers

Configure optimal trigger points

Sale complete? Send review. Resident tour complete? Send review. Sync trigger events your team uses in your CRM to trigger review requests. Additionally, bulk upload customer lists or send individual requests manually from the Widewail app.

>> Property management clients increased review opportunities by 60% by adding requests after a community tour.

Step 3: Build campaigns and set them live

Set up an unlimited amount of customizable campaigns

Design your Invite Campaigns to collect the customer feedback you need for your latest marketing objectives. Each campaign can have unique target audiences, trigger states, timing, messaging, review sites, and expiration dates.

>> Tailoring the messaging in your SMS or email review request can ask customers to discuss the topics you want them to highlight in their reviews within a particular campaign.

Learn More About Campaigns

Step 4: Monitor Progress with Reporting

Analyze reputation and customer insights with AI

Use AI topic analysis tools to surface actionable insights directly from the voice of your customers.

Widewail compiles a centralized dashboard to track your review generation performance. Every location can see high-level metrics like the number of review requests sent, clicked, submitted, and more for any timeframe.

From there, you can dig deeper into review performance on each review site and profit center. Manage multiple locations? Zoom in on one or run comparisons across the entire group.