Sort
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In the top toolbar, click “Sort”
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Select a column title in the dropdown menu and sort in ascending or descending order
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Add multiple sorts for additional layers of ordering
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In the top toolbar, click “Sort”
Select a column title in the dropdown menu and sort in ascending or descending order
Add multiple sorts for additional layers of ordering
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In the top toolbar, click “Filter”
Focus on certain areas by filtering by categorical fields like "Brand" or "City"
Set conditional filters like "all dealers with an average rating greater than 4"
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This Widewail Automotive Reputation Index dataset consists of:
16,671 new car dealers in the U.S.
1.6M reviews
Google reviews only
Current Timeframe: February through June of 2023
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In the row of column headers, you can hover over the ⓘ symbol next to each label to read the definition of what is being measured in that column and how the data was collected.
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At the bottom of the table, you'll find aggregated numbers for each column. These are the benchmarks. We've preset the benchmarks in each column for you.
The benchmark data updates as you filter and sort the table, producing thousands of variations, each specific to your market or interests.
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Below the Reputation Index table, you'll find a Common Use Cases section to get you started. Each common use case includes a how-to video.
The Automotive Reputation Index is ever-evolving. Check back regularly for updated data and new use cases. If your dealership is missing and you’d like to add it to the Index, select “Submit a request to add.”
Get StartedWidewail analyzed 800,000 automotive Google reviews to isolate what compels dealership customers to leave a good or bad review.
Then, we distilled our findings into a report any GM, dealership digital manager or local business marketer can use as a foundation for reputation and business strategy in 2024.
Discover the most commonly mentioned topics in positive reviews, the surprising topics that have little impact on positive reviews and a playbook to maximize positive reviews.
Uncover the combination of topics most-commonly found in negative Google reviews. Learn the playbook to minimize negative feedback.
Dig deep into customer sentiment trends related to a fundamental part of business: price. Do deals impact positive sentiment? What effect did the interest rate hikes have on consumers' public comments in 2023?
Get your bearings with the foundational reputation benchmarks at an industry-wide scale.