1/1/2024 - 10/1/2024
Based on Google reviews from 266 Dealerships
reputation health score Rated on a range from 0-100, the Widewail Reputation Health Score comprises four parts: monthly average review volume, lifetime review volume, monthly average rating, response rate. The calculation is as follows: 40% volume (monthly & lifetime) + 30% rating + 30% response.
87%How we calculate this score
2.19% Above Benchmark
Benchmark
12.31% Above Benchmark
Benchmark
Benchmark
Benchmark
Benchmarks: Calculated by analyzing 4M reviews across the automotive industry from 2024. 18,000 new car dealers. Learn More
We use AI technology to determine how often a topic, such as “inventory,” is mentioned by a customer in your reviews. Then, we calculate how often it’s mentioned in positive and negative reviews.
The “benchmark” is the national average for how often this topic comes up in new car dealer Google reviews. The dataset includes 18,000 new dealership locations in the US.
Here’s how your customer experience is rated relative to the industry benchmark:
Positive %
3.81% 15.45% Above BenchmarkNegative %
3.12% 15.99% Above BenchmarkPositive %
79.36% 4.66% Above BenchmarkNegative %
28.14% 11.53% Above BenchmarkPositive %
19.88% 34.14% Above BenchmarkNegative %
2.98% 8.76% Above BenchmarkPositive %
14.24% 41.13% Above BenchmarkNegative %
2.33% 11.48% Above BenchmarkPositive %
15.59% 8.56%Below BenchmarkNegative %
1.56% 28.93% Above BenchmarkPositive %
3.97% 24.84% Above BenchmarkNegative %
5.19% 28.47% Above BenchmarkHere’s how you do:
These are the 5 topics most often mentioned in negative automotive reviews. Below benchmark is preferred for negative reviews, meaning your group has fewer negative mentions of each topic. Here’s how you perform in 2024:
Positive %
14.26% 39.39% Above BenchmarkNegative %
44.52% 8.24% Above BenchmarkPositive %
46.03% 13.82% Above BenchmarkNegative %
47.84% 10.43% Above BenchmarkPositive %
6.71% 1.47%Below BenchmarkNegative %
21.7% 1.27%Below BenchmarkPositive %
4.81% 22.54%Below BenchmarkNegative %
16.55% 20.96%Below BenchmarkPositive %
2.86% 26.85%Below BenchmarkNegative %
18.16% 2.47%Below BenchmarkThese are the 5 topics most often mentioned in positive automotive reviews. Above benchmark is preferred for positive reviews, meaning your group has more positive mentions of each topic. Here’s how you perform in 2024:
Positive %
79.36% 4.66% Above BenchmarkNegative %
28.14% 11.53% Above BenchmarkPositive %
31.53% 0.38%Below BenchmarkNegative %
23.35% 3.59% Above BenchmarkPositive %
14.24% 41.13% Above BenchmarkNegative %
2.33% 11.48% Above BenchmarkPositive %
19.88% 34.14% Above BenchmarkNegative %
2.98% 8.76% Above BenchmarkPositive %
15.59% 8.56%Below BenchmarkNegative %
1.56% 28.93% Above BenchmarkHere’s how you do:
Positive %
0% 0%Below BenchmarkNegative %
1.32% 32.99%Below BenchmarkPositive %
6.71% 1.47%Below BenchmarkNegative %
21.7% 1.27%Below BenchmarkPositive %
2.49% 8.26% Above BenchmarkNegative %
0.74% 9.76%Below BenchmarkPositive %
3.97% 24.84% Above BenchmarkNegative %
5.19% 28.47% Above BenchmarkPositive %
14.26% 39.39% Above BenchmarkNegative %
44.52% 8.24% Above BenchmarkPositive %
0.02% 33.33%Below BenchmarkNegative %
4.16% 4.37%Below BenchmarkPositive %
3.36% 10.4%Below BenchmarkNegative %
1.35% 25%Below BenchmarkPositive %
4.27% 4.9%Below BenchmarkNegative %
6.92% 1.47% Above BenchmarkPositive %
15.59% 8.56%Below BenchmarkNegative %
1.56% 28.93% Above BenchmarkPositive %
22.42% 0.95% Above BenchmarkNegative %
2.88% 21.52% Above BenchmarkPositive %
2.47% 9.85%Below BenchmarkNegative %
4.78% 8.78%Below BenchmarkPositive %
3.81% 15.45% Above BenchmarkNegative %
3.12% 15.99% Above BenchmarkPositive %
19.88% 34.14% Above BenchmarkNegative %
2.98% 8.76% Above BenchmarkPositive %
2.54% 159.18% Above BenchmarkNegative %
6.25% 149% Above BenchmarkPositive %
10.16% 13.14% Above BenchmarkNegative %
22.56% 13.31% Above BenchmarkPositive %
0.64% 10.34% Above BenchmarkNegative %
2.02% 6.88% Above BenchmarkPositive %
2.86% 26.85%Below BenchmarkNegative %
18.16% 2.47%Below BenchmarkPositive %
14.24% 41.13% Above BenchmarkNegative %
2.33% 11.48% Above BenchmarkPositive %
31.53% 0.38%Below BenchmarkNegative %
23.35% 3.59% Above BenchmarkPositive %
46.03% 13.82% Above BenchmarkNegative %
47.84% 10.43% Above BenchmarkPositive %
79.36% 4.66% Above BenchmarkNegative %
28.14% 11.53% Above BenchmarkPositive %
1.53% 5.56%Below BenchmarkNegative %
2.59% 21.28%Below BenchmarkPositive %
0.46% 12.2% Above BenchmarkNegative %
0.24% 118.18% Above BenchmarkPositive %
4.81% 22.54%Below BenchmarkNegative %
16.55% 20.96%Below BenchmarkPositive %
0.92% 15.6%Below BenchmarkNegative %
5.45% 14.58%Below BenchmarkPositive %
0% 0%Below BenchmarkNegative %
0% 0%Below BenchmarkTalk to our team to better understand how Widewail can help you analyze and understand your customer experience like no other technology on the market today.
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