If your reputation strategy isn't improving your Google rankings and driving quality prospects, you don't have a strategy.
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Reporting that gives a full view of customer experience. Go deeper with valuable business insights.
Today, trust in your business is built peer-to-peer. Trust leaders harness the resident's voice as a tool for growth. The Trust Marketing Framework can help set your communities apart in 3 phases:
Use automated technology to strategically ask for reviews from every resident at the perfect time. Increase the volume and quality of your online reviews. Project an authentic view of the resident experience online.
Use the voice of your residents to persuade your prospects. Let review sites support your reputation or put reviews and video testimonials right into your marketing materials as social proof.
Use AI topic analysis to understand what drives positive and negative sentiment in your communities. Respond to all reviews, good and bad. Compare locations or employees to identify areas for improvement.