Serious about generating new review content? Then bring best-in-class review generation to your point-of-sale workflow by integrating with Widewail's Invite software.
Automatically send SMS review requests using customer data available in your Square point-of-sale system. With built-in personalization and a mobile-first experience, Widewail makes it easy for more of your customers to post reviews online. With Widewail's tried and tested marketing tools and analytics, you can do more to grow your business with an optimized reputation management strategy.
How it Works
Asking customers for reviews one-by-one can be challenging and time-consuming. Take it off your plate entirely with Widewail's automated review request software.
Set triggers from your POS, like after a sale transaction is completed, and Widewail Invite will automatically send every customer a personalized SMS with a link to easily leave your business a review. Additionally, bulk upload customer lists or send individual requests manually from the Widewail app.
With Invite Video, easily send requests for video testimonials. From the SMS link, your customers can record a video right on their phone, sign a consent form for you to use the video in your marketing assets, and submit it all in just a few steps.
Tailor the video prompt to get exactly the content you need for your next marketing campaign.
For advanced reputation management, Invite allows configuration of separate campaigns to address your marketing initiatives. Adjust trigger points, target audiences, SMS messaging, and destination review sites.
Get the right messaging from the right customers onto the right sites – now they’re doing the marketing for you.
Widewail’s reporting dashboard allows you to analyze the health of your reviews across the web. High-level metrics show you how many review requests are being sent and how many reviews are coming in on each review site.
If you’re running multiple campaigns, see which ones are performing better. If you’ve got multiple locations, check their individual metrics and compare them against each other. Follow trends in average rating to identify what operational changes can be made to improve customer experience.
573
%
Review volume increase in first 60 days on Invite
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86
%
Decrease in negative sentiment after frist 90 days
56
Average reviews collected per month across 8-location group
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