Engage: Review Response Services

People-Powered Review Response Services

No bots here. Trust our team of expert responders to monitor and respond to all of your reviews (Google, Facebook, Yelp + Industry Sites). Fast, well-written, personalized, and SEO-optimized. Expertise gained from 750,000+ responses.

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TRUSTED BY WORLD-CLASS COMPANIES
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"The team has been fantastic to work with. They check in on a regular basis. They keep us pumped to make sure we do our part to train our teams and are always giving us insights about best practices and what works."
-Jacob Kosior | Director of Customer Experience, BH Management

Responses You Love.
Headaches You Love To Forget.

Widewail responses are customized, personalized and thoughtfully crafted. Put Widewail expertise to work for your business to build loyalty, trust and search rankings.

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Review response managed services

Reliable and timely managed review response for local business

Reviews are constantly changing - defining and redefining your reputation daily. Our team monitors and responds quickly to customer engagements across your most powerful review sites - optimizing responses with brand keywords and alerting you when you need to jump into the conversation. You can trust Widewail to stay on top of your online review management so you can direct valuable in-house marketing efforts appropriately.

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multi-site monitoring via a technology platform

Never miss a review

The Widewail platform is designed to monitor and aggregate all of the digital interactions around your business, helping you to stay connected with your customers in real-time. Custom built, it arms our team with the tools needed to efficiently and effectively manage these engagements with your customers and prospects.

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negative review management

Upset customers deserve your direct management, with our support

Engage is a managed service, working in lock-step with your team. We send positive responses out immediately, but for less-than-satisfied customers, we require your help to provide thoughtful responses, in context with an upset customer’s visit. When a negative review is posted we will alert the appropriate people at your business via email and text with a suggested response plan. Our process ensures sensitive cases are handled in a timely manner with benchmark professionalism.

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response time

100% response rate to all of your reviews in 24 hours, often within minutes

In most cases, our team will author responses to all of your reviews the same business day as posted. Positive review responses are sent out immediately, while suggested responses to negative reviews are sent to your team for review and approval. When dealing with negative reviews, a fast response from your business or our Facebook and Google review management service will give you the highest probability of problem resolution.

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reporting

Reputation and operational insight only Widewail can provide

All of your interactions from across the web in one dashboard. Track your ratings over specific time periods to understand your evolving reputation. With the ability to see individual department performance, you’ll be able to identify operational issues in near real-time.

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Success with Engage

Widewail clients love working with our team.
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Engage

"Widewail, with its thoughtful approach to engagement management and unique focus on conversational SEO, is the best choice to provide Lexus guests with personalized, impactful online experiences."

David Telfer
National Manager of Digital Marketing, Lexus
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Invite Invite Video Engage

“Our growth, even during the pandemic, has nothing to do with chance, the previous vendor, or our internal activities - and everything to do with Widewail. I applaud your team and review management services.”

Thomas E. Eggers
Platform Digital Director at Nyle Maxwell Family of Dealerships
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Engage

"Widewail has helped us move from taking 7 to 10 days to respond to a review to most being responded to that same day. They’ve helped us respond to over 20,000 reviews and have become an amazing partner that we look forward to continuing to work with in the future."

Tina Tasche
CRM and Reputation Specialist, Van Horn Automotive Group

Key Benefits of Widewail Engage

Responses Written for People, by People. Our team monitors and responds quickly to customer engagements across your most powerful review sites - optimizing responses with brand keywords and alerting you when you need to jump into the conversation. You can trust Widewail to stay on top of your reviews so you can direct valuable in-house marketing efforts appropriately.
Our Team Scales to Your Needs. No matter if you manage 1 or 10,000 locations, Widewail is ready to meet the needs of your business. Manage review responses at scale with the personalization and attention to detail only the team at Widewail can provide.
Expert Bad Review Management Rely on Widewail to provide guidance handling the most challenging situations. Our team will work directly with your team to understand the situation and provide a suggested response following industry best practices. The result? Help current customers and impress prospects.
Take responses to the next level. Never miss a review again, on any platform. Customize with personalization, brand, and SEO-optimized keywords. Make a good impression on customers, prospects, and search engines.
Set it and...keep a watchful eye. Top-notch customer service and a complete view into your reputation are top priorities. Take advantage of our suite of reporting tools to keep on top of your reputation performance, set up email and text alerts for easy access to review content and work directly with our team for account customizations or answer any questions.
Enjoy month-to-month terms Get started with the flexibility you need on a budget that works for local business. The best way to experience the benefits of working with Widewail is to try it.

Best-In-Class Customer Service

Guided Onboarding

Widewail's Onboarding team will take you step-by-step through account setup and training.

"Widewail is an amazing product, I definitely endorse it. The people are polite and professional, a delight to deal with. They get their job done. They are great at following up. Everyone from their CEO to the sales and support personnel. One of the best business partners that we have done business with!"
- Aurora Castilla, Team WorldCar
Phone & Email Support

Widewail's nimble and dedicated support team is always available to provide client assistance. We strive to truly be a partner your business can rely upon.

"The Widewail team is all-around amazing! We love the innovation, responsiveness and customer service. Their platform is very intuitive and hands down the best in this space. They actually listen to feedback, apply new ideas consistently, and never stop creating the best technology. We highly recommend Widewail for any reputation management needs. Class act and great people."
- Justin Point, Co-founder, Cannonball Digital
Dedicated In-App Support

Manage your account and enjoy full access to our support team within the Widewail App. Communicate directly with Widewail's review response experts to appropriately handle upset customers.

"We have been working with Widewail for over a year now. They have improved our group's overall rating within a month of signing up for the solicitation tool and brought all of our locations onto one platform. The team we have worked with is incredibly responsive and helps no matter how big or small of an issue. Their prompt responses are custom-tailored for each purchase - allowing us to focus on other tasks at hand. This product has been a strong solution and solved many of our needs."
- Amanda Jean Norvish, Social Media and Reputation Specialist The Herb Chambers Companies
 Learn More

Get Started with a Live Demo

Connect with the Widewail team for a full product tour and pricing customized to your needs. Get started with month-to-month terms. No setup fees.

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  • Month-to-Month Terms Available
  • Unlimited Review Responses
  • Multiuser License

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