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Substance Over Stars: How Customer Feedback Can Boost Your Dealership's Reputation

7 min read | March 19, 2025
Looking to build a better reputation? Start focusing on what customers are saying, not just their star ratings. Discover the best approach to success in 2025.
Emily Keenan Content Marketing Specialist

The Cost of Ignoring Online Reviews

9 min read | February 24, 2025
Ignoring customer reviews? You're losing money and hurting your reputation. Learn how to turn feedback into a growth opportunity for your business.
Kyle Gagnon Kyle Gagnon

Should You Respond to Fake Reviews?

10 min read | February 18, 2025
How to spot, respond to, and manage inauthentic reviews for your local business.
Ellie Guyon Review Response Specialist

Is Review Suppression Hurting Your Business? What You Need to Know.

8 min read | December 17, 2024
Learn about the risks of review suppression, potential legal consequences, and best practices for authentic review management.
Ellie Guyon Review Response Specialist

Negative Reviews? 10 Things Not To Do

12 min read | November 25, 2024
Gain effective tips and strategies for responding to negative reviews and handling unhappy customers.
Jane Garfinkel Product Manager

Pros and Cons of Google Review Response Automation and AI

18 min read | September 18, 2024
Contrary to popular belief, a managed customer review response service will scale better than an automated solution or AI. Automated products will work well for positive...
Jake Hughes Director of Marketing

3 Reasons Prospects Don’t Trust Your Reviews

5 min read | July 10, 2024
Why prospects might not trust your reviews and how to build credibility. Personalize responses, maintain review frequency and embrace negative feedback for authentic trust...
Ellie Guyon Review Response Specialist

5 Non-Negotiable Review Response Rules

6 min read | June 28, 2024
Effectively manage your business's online reputation with these review response best practices.
Ellie Guyon Review Response Specialist

20 Lessons After Responding to 1,000,000 Online Reviews

18 min read | May 28, 2024
Jane, Responder and first employee at Widewail, has responded to over 50,000 reviews on behalf of our customers. Here are 20 of her favorite lessons and tactics you can...
Jane Garfinkel Product Manager

10 Ways to Bring Authenticity to Your Online Review Responses

10 min read | May 21, 2024
Online review response authenticity is important. In this post, we discuss 10 steps for ensuring all your customers receive an authentic review response to their feedback.
Jane Garfinkel Product Manager

How to Handle a Mass Fake Online Review Spam Event

6 min read | April 15, 2024
Learn how to mitigate and resolve a variety of online and Google review spam scenarios to protect your company’s reputation.
Colleen Bierschenk Review Response Specialist

7 Surprising Reasons Why Negative Reviews Are Valuable

8 min read | September 13, 2023
Don't shy away from negative reviews. Embrace them! These best practices will help you use critical feedback to your reputation and business's advantage.
Jane Garfinkel Product Manager

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