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Reputation Management

How to Set Up Google Alerts (And Why You Should)

7 min read | September 28, 2023
Creating Google Alerts is an important first step in any reputation management strategy. Learn to manage and customize alerts for brand monitoring and more.
Jane Garfinkel Product Manager
Review Generation

Roomster Settlement: The FTC Cracks Down on Apartment Reviews

10 min read | September 22, 2023
Breaking down the FTC rules on reviews and what the Roomster case means for multifamily marketing professionals.
Keaton Smith Content Marketing Specialist
Reputation

Common Google Business Profile Access Issues and What to Do About Them

8 min read | September 7, 2023
Managing GBP access can be challenging. Understanding the steps and what to do if your account ownership is in the wrong hands is crucial. Whether reclaiming access, handling...
Heather Zambarano Review Response Specialist
Reputation Management

How to Increase Your Google Star Rating via Reviews

15 min read | August 31, 2023
How do you increase your business's Google star rating using reviews? These key points will help activate the voice of happy customers while reducing negative commentary.
Jake Hughes Director of Marketing
Review Generation

20 Consequences of Buying Fake Online Reviews

10 min read | August 24, 2023
Buying fake reviews is never a good idea. Laws are changing, the downsides are many, and it's important to know the risks. You're better than that.
Dave Pye Director of Search
Review Response

The Most Common Negative Reviews For Auto Dealerships and How to Handle Them

12 min read | August 4, 2023
Explore effective strategies for responding to common negative reviews within the auto world, turning challenges into opportunities for growth and improvement. Here are the...
Emily Keenan Content Marketing Specialist
Artificial Intelligence

AI for Review Response in Automotive: Pitfalls, Best Practices & Examples

19 min read | July 20, 2023
Can AI be trusted as a solution to the time-consuming task of responding to customer reviews? Or should human approval remain part of the process?
Dave Pye Director of Search
Review Generation

8 Reputation Terms You Need to Know to Boost Trust in Your Business

9 min read | July 6, 2023
This comprehensive glossary will help you plan and implement a winning reputation strategy.
Heather Zambarano Review Response Specialist
Review Response

Is AI/ChatGPT Capable of Customer Review Response?

9 min read | May 10, 2023
Can the latest AI developments respond to reviews for your business? Here are some benefits, Google guidelines and limitations of AI for review management.
Emily Keenan Content Marketing Specialist
Listings Management

5 Review Sites to List Your Business on Besides Google

8 min read | March 20, 2023
Consumers use more than Google to discover local businesses. Consider setting up local business listings on these 5 sites to maximize your visibility.
Keaton Smith Content Marketing Specialist
Reputation Management

Listing Management Challenges: Avoid Duplicates, Represent all of Your Departments, and Make Updates at Scale

11 min read | February 6, 2023
How to ensure your business listings are accurate across the internet and optimized for search and conversion
Keaton Smith Content Marketing Specialist
Reputation Management

Management Takeover: Reputation Management Strategies Dealerships Need to Consider During a Merger or Acquisition

11 min read | February 2, 2023
Reputation management strategy should not be overlooked in the chaos of management change. These tactics build trust and can make a transition successful.
Keaton Smith Content Marketing Specialist

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