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Reputation Management

Master Auto Service Follow-Up Surveys to Boost Customer Satisfaction

7 min read | January 16, 2025
How to create and implement effective post-service surveys that drive meaningful improvements in your auto repair operations.
Nick Ciufo Nick Ciufo
Reputation Management

Customer Experience Measurement: Why Reviews are Your Most Valuable Metric

8 min read | January 15, 2025
Learn how reviews can revolutionize your CX strategy and offer more practical solutions for tracking customer satisfaction in the Automotive Industry.
Emily Keenan Content Marketing Specialist
Featured

Surveys vs Reviews: Gaining Actionable Automotive Customer Insights

12 min read | January 10, 2025
Discover how surveys and reviews differ in capturing customer feedback, helping dealerships improve service and sales strategies.
Ellie Guyon Review Response Specialist
Reputation Management

The Voice of the Customer 2024 Report: What's New?

7 min read | December 27, 2024
Discover the key insights from the 2024 Voice of the Customer Report, featuring YoY comparisons, topic trending, and cohort analysis to enhance automotive customer...
Emily Keenan Content Marketing Specialist
Featured

3 Biggest Storylines from Widewail’s 2024 Voice of the Customer Report

8 min read | December 19, 2024
Widewail’s 2024 VOC Report turns review sentiment analysis into actionable automotive strategies by highlighting key YOY customer satisfaction trends.
Emily Keenan Content Marketing Specialist
Review Generation

Is Review Suppression Hurting Your Business? What You Need to Know.

8 min read | December 17, 2024
Learn about the risks of review suppression, potential legal consequences, and best practices for authentic review management.
Ellie Guyon Review Response Specialist
Reputation Management

Why the Reputation Quotient Model Matters for Small and Medium-Sized Businesses

10 min read | December 13, 2024
Discover how SMBs can leverage the Reputation Quotient (RQ) model to enhance their reputation.
Nick Ciufo Nick Ciufo
Review Generation

Why Millennial Buyers Are Key to Your Online Reputation Strategy

7 min read | December 10, 2024
Learn how engaging with online reviews can attract millennial customers and boost your business's reputation in a competitive market.
Kyle Gagnon Kyle Gagnon
Reputation Management

Feedback Fatigue: Rethinking Centralization ft. Mike DiMella

6 min read | November 19, 2024
See how Mike DiMella leverages customer feedback for business growth, operational efficiency, and enhanced customer satisfaction in the latest episode of Feedback Fatigue.
Emily Keenan Content Marketing Specialist
Reputation Management

Feedback Fatigue: How RangeWater Aligns Operations and Feedback ft. Dana Hill

6 min read | November 12, 2024
In S1 E7, Dana Hill uses customer feedback to drive growth, transparency, and team alignment at Rangewater Real Estate.
Emily Keenan Content Marketing Specialist
Reputation Management

5 Automotive Industry Stats from Customer Review Data

9 min read | November 8, 2024
Discover the driving forces behind automotive customer reviews and survey software with these 5 stats from Widewail’s 2023 Voice of the Customer Report.
Emily Keenan Content Marketing Specialist
Reputation Management

Feedback Fatigue: On The Verge of Things Really Accelerating ft. Kevin Wilson

6 min read | November 5, 2024
In S1 E6, Kevin Wilson shares how feedback fuels operational success and community engagement.
Emily Keenan Content Marketing Specialist

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