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Review Response

10 Ways to Drive Online Reviews For Your Dealership

11 min read | March 31, 2025

Boost your dealership's reputation and drive more business with these 10 proven techniques for generating and managing online reviews effectively.

Ellie Guyon Review Response Specialist

Review Generation

Substance Over Stars: How Customer Feedback Can Boost Your Dealership's Reputation

7 min read | March 19, 2025

Looking to build a better reputation? Start focusing on what customers are saying, not just their star ratings. Discover the best approach to success in 2025.

Emily Keenan Content Marketing Specialist

Reputation Management

Why Your Review Response Rate Matters for Local SEO & Customer Trust

9 min read | March 5, 2025

Boost trust, SEO, and customer loyalty by responding to reviews. Learn top review management tips and see how brands like Lexus lead the way.

Ellie Guyon Review Response Specialist

Reputation Management

Is Your Dealership’s Rating Reflecting Your Customer Experience?

6 min read | February 27, 2025

Your dealership’s ratings don’t reflect your great service—here’s how to change that. Learn how to get more reviews from happy customers and boost your online reputation.

Emily Keenan Content Marketing Specialist

Review Generation

How SMS Can Improve Customer Satisfaction at Your Dealership

8 min read | February 20, 2025

Boost customer satisfaction at your dealership with SMS outreach. Discover how real-time feedback, personalized messages, and strategic timing can enhance customer engagement...

Nick Ciufo Nick Ciufo

Automotive

Automotive Survey Design 101: Pitfalls Dealerships Must Avoid

6 min read | February 13, 2025

Learn how professional survey design eliminates biases, boosts response rates, and provides insights to improve your dealership's customer experience.

Emily Keenan Content Marketing Specialist

Automotive

Why We Built Pulse: A Private Survey Solution for Dealerships

10 min read | January 25, 2025

Get a close up look at why Widewail built Pulse, software for surveying customers that's fast, easy, and integrated with Widewail's review platforms, built for dealers.

Matt Murray Founder & CEO

Reputation Management

Master Auto Service Follow-Up Surveys to Boost Customer Satisfaction

7 min read | January 16, 2025

How to create and implement effective post-service surveys that drive meaningful improvements in your auto repair operations.

Nick Ciufo Nick Ciufo

Reputation Management

Customer Experience Measurement: Why Reviews are Your Most Valuable Metric

8 min read | January 15, 2025

Learn how reviews can revolutionize your CX strategy and offer more practical solutions for tracking customer satisfaction in the Automotive Industry.

Emily Keenan Content Marketing Specialist

Featured

Surveys vs Reviews: Gaining Actionable Automotive Customer Insights

12 min read | January 10, 2025

Discover how surveys and reviews differ in capturing customer feedback, helping dealerships improve service and sales strategies.

Ellie Guyon Review Response Specialist

Automotive

How to Read a Brand Reputation Scorecard

9 min read | January 2, 2025

Navigate Your Dealership’s Reputation Metrics and Take Action

Emily Keenan Content Marketing Specialist

Reputation Management

The Voice of the Customer 2024 Report: What's New?

7 min read | December 27, 2024

Discover the key insights from the 2024 Voice of the Customer Report, featuring YoY comparisons, topic trending, and cohort analysis to enhance automotive customer...

Emily Keenan Content Marketing Specialist