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Reputation Management

Is Your Dealership’s Rating Reflecting Your Customer Experience?

6 min read | February 27, 2025
Your dealership’s ratings don’t reflect your great service—here’s how to change that. Learn how to get more reviews from happy customers and boost your online reputation.
Emily Keenan Content Marketing Specialist
Review Generation

How SMS Can Improve Customer Satisfaction at Your Dealership

8 min read | February 20, 2025
Boost customer satisfaction at your dealership with SMS outreach. Discover how real-time feedback, personalized messages, and strategic timing can enhance customer engagement...
Nick Ciufo Nick Ciufo
Automotive

Automotive Survey Design 101: Pitfalls Dealerships Must Avoid

6 min read | February 13, 2025
Learn how professional survey design eliminates biases, boosts response rates, and provides insights to improve your dealership's customer experience.
Emily Keenan Content Marketing Specialist
Automotive

Why We Built Pulse: A Private Survey Solution for Dealerships

10 min read | January 25, 2025
Get a close up look at why Widewail built Pulse, software for surveying customers that's fast, easy, and integrated with Widewail's review platforms, built for dealers.
Matt Murray Founder & CEO
Reputation Management

Master Auto Service Follow-Up Surveys to Boost Customer Satisfaction

7 min read | January 16, 2025
How to create and implement effective post-service surveys that drive meaningful improvements in your auto repair operations.
Nick Ciufo Nick Ciufo
Reputation Management

Customer Experience Measurement: Why Reviews are Your Most Valuable Metric

8 min read | January 15, 2025
Learn how reviews can revolutionize your CX strategy and offer more practical solutions for tracking customer satisfaction in the Automotive Industry.
Emily Keenan Content Marketing Specialist
Featured

Surveys vs Reviews: Gaining Actionable Automotive Customer Insights

12 min read | January 10, 2025
Discover how surveys and reviews differ in capturing customer feedback, helping dealerships improve service and sales strategies.
Ellie Guyon Review Response Specialist
Automotive

How to Read a Brand Reputation Scorecard

9 min read | January 2, 2025
Navigate Your Dealership’s Reputation Metrics and Take Action
Emily Keenan Content Marketing Specialist
Reputation Management

The Voice of the Customer 2024 Report: What's New?

7 min read | December 27, 2024
Discover the key insights from the 2024 Voice of the Customer Report, featuring YoY comparisons, topic trending, and cohort analysis to enhance automotive customer...
Emily Keenan Content Marketing Specialist
Featured

3 Biggest Storylines from Widewail’s 2024 Voice of the Customer Report

8 min read | December 19, 2024
Widewail’s 2024 VOC Report turns review sentiment analysis into actionable automotive strategies by highlighting key YOY customer satisfaction trends.
Emily Keenan Content Marketing Specialist
Automotive

11 Benefits of Using Automotive Customer Survey Software

10 min read | November 27, 2024
Learn the benefits of using automotive customer satisfaction survey tools and software to identify actionable improvements for multiple auto departments.
Dave Pye Director of Search
Automotive

10 Essential Questions for Auto Service Department Customer Surveys

6 min read | November 18, 2024
See our service department survey question recommendations to gain actionable insights for improving maintenance, repair and recall loyalty.
Emily Keenan Content Marketing Specialist

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