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Why We Built Pulse: A Private Survey Solution for Dealerships

10 min read | January 25, 2025
Get a close up look at why Widewail built Pulse, software for surveying customers that's fast, easy, and integrated with Widewail's review platforms, built for dealers.
Matt Murray Founder & CEO

Master Auto Service Follow-Up Surveys to Boost Customer Satisfaction

7 min read | January 16, 2025
How to create and implement effective post-service surveys that drive meaningful improvements in your auto repair operations.
Nick Ciufo Nick Ciufo

Customer Experience Measurement: Why Reviews are Your Most Valuable Metric

8 min read | January 15, 2025
Learn how reviews can revolutionize your CX strategy and offer more practical solutions for tracking customer satisfaction in the Automotive Industry.
Emily Keenan Content Marketing Specialist

Surveys vs Reviews: Gaining Actionable Automotive Customer Insights

12 min read | January 10, 2025
Discover how surveys and reviews differ in capturing customer feedback, helping dealerships improve service and sales strategies.
Ellie Guyon Review Response Specialist

How to Read a Brand Reputation Scorecard

9 min read | January 2, 2025
Navigate Your Dealership’s Reputation Metrics and Take Action
Emily Keenan Content Marketing Specialist

The Voice of the Customer 2024 Report: What's New?

7 min read | December 27, 2024
Discover the key insights from the 2024 Voice of the Customer Report, featuring YoY comparisons, topic trending, and cohort analysis to enhance automotive customer...
Emily Keenan Content Marketing Specialist

3 Biggest Storylines from Widewail’s 2024 Voice of the Customer Report

8 min read | December 19, 2024
Widewail’s 2024 VOC Report turns review sentiment analysis into actionable automotive strategies by highlighting key YOY customer satisfaction trends.
Emily Keenan Content Marketing Specialist

11 Benefits of Using Automotive Customer Survey Software

10 min read | November 27, 2024
Learn the benefits of using automotive customer satisfaction survey tools and software to identify actionable improvements for multiple auto departments.
Dave Pye Director of Search

10 Essential Questions for Auto Service Department Customer Surveys

6 min read | November 18, 2024
See our service department survey question recommendations to gain actionable insights for improving maintenance, repair and recall loyalty.
Emily Keenan Content Marketing Specialist

5 Automotive Industry Stats from Customer Review Data

9 min read | November 8, 2024
Discover the driving forces behind automotive customer reviews and survey software with these 5 stats from Widewail’s 2023 Voice of the Customer Report.
Emily Keenan Content Marketing Specialist

How Smart Dealers Build a Head-Turning Reputation with No Wasted Effort, Backed by Data

6 min read | July 12, 2024
Smart dealers build their reputations using data-driven strategies. Learn to maximize positive reviews and minimize negative feedback in automotive sales and service.
Jake Hughes Director of Marketing

Analyzing the Customer Experience: What Makes Dealerships Stand Out?

7 min read | June 25, 2024
Discover key findings and drivers of customer satisfaction from the Automotive Experience Leaders Report
Emily Keenan Content Marketing Specialist

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