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Automotive Customer Service Trends in the Age of Coronavirus

4 min read | July 13, 2020
Since March, Forty-six percent of consumers are spending an additional four hours a day on their phones and localized, auto-industry-specific searches are up 22% in the last...
Jane Garfinkel Product Manager

No Response Is a Response: The Hard Truth About Ignoring Your Customers

4 min read | June 19, 2020
71% of people who read online reviews say they are more likely to patronize a business that responds. Responding could be the competitive advantage you need to win more...
Jane Garfinkel Product Manager

PRESS RELEASE: Lexus Partners with Widewail to Enhance Online Customer Experience

5 min read | May 26, 2020
Engage, paid by Lexus. As the Conversation Further Shifts from In-Store to Digital, Widewail Keeps Dealers Informed and Engaged.
Jake Hughes Director of Marketing

New Report: Google Review Volume Drops 65% Due to COVID-19

4 min read | May 8, 2020
Due to COVID-19, average weekly consumer review volume was down 65% in April from its early March peak but has since regained 42% of the initial loss.
Jake Hughes Director of Marketing

Google My Business During COVID-19: What's Changed

6 min read | March 31, 2020
Google now is making ‘Google Posts’ available through the API for chain businesses and making attributes such as “Delivery Available” more prominent in the near future.
Jane Garfinkel Product Manager

Widewail vs. Reputation.com: Review Management

5 min read | March 13, 2020
Widewail vs. Reputation.com, how do the two services compare?
Jane Garfinkel Product Manager

Widewail vs. Digital Air Strike: Review Monitoring and Response

4 min read | March 9, 2020
How do Widewail and Digital Air Strike compare? In this article we dig into how the two products compare.
Jake Hughes Director of Marketing

Yext Review Response Features | Yext vs. Widewail

5 min read | February 10, 2020
How do Widewail and Yext compare? In short, Yext is a software platform, Widewail is a managed service. Read for a full comparison of the two businesses’ product offerings.
Jane Garfinkel Product Manager

Not Recommended Yelp Reviews - How Yelp Filters Reviews

4 min read | January 30, 2020
Yelp filters reviews for a number of reasons, meaning that some of your positive reviews could end up on a separate page. In this blog post we discuss Yelp's Not Currently...
Jane Garfinkel Product Manager

Why do customers write reviews in 2020

3 min read | January 22, 2020
Why do customers write reviews? In short, to inform future customers and reward businesses that have treated them well. What does this mean for your business?
Jake Hughes Director of Marketing

Social Engagement Beyond Online Reviews

5 min read | January 10, 2020
In a previous blog post, we discussed why local businesses should care about social engagement. To put it simply, maintaining an active social presence is an awesome source...
Jake Hughes Director of Marketing

How Do I Get A Yelp Sticker For My Business?

4 min read | January 3, 2020
A great rating on Yelp is a huge boost for businesses. To encourage customers to post reviews, request a Yelp sticker to put up at your store.
Jake Hughes Director of Marketing

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