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Automotive

Why We Built Pulse: A Private Survey Solution for Dealerships

10 min read | January 25, 2025

Get a close up look at why Widewail built Pulse, software for surveying customers that's fast, easy, and integrated with Widewail's review platforms, built for dealers.

Matt Murray Founder & CEO

Reputation Management

AI Customer Intelligence: A Complete Guide to Understanding Your Customers

10 min read | January 24, 2025

Learn how to leverage AI tools for deeper customer insights. Discover practical strategies for using artificial intelligence to better understand and serve your customers.

Ellie Guyon Review Response Specialist

Reputation Management

Why Benchmark? A Data-Driven Approach to Reputation Management

6 min read | January 23, 2025

Learn how AI industry benchmarking drives reputation management success. Discover key metrics, competitive analysis, and strategies for outperforming competitors.

Emily Keenan Content Marketing Specialist

Reputation Management

Master Auto Service Follow-Up Surveys to Boost Customer Satisfaction

7 min read | January 16, 2025

How to create and implement effective post-service surveys that drive meaningful improvements in your auto repair operations.

Nick Ciufo Nick Ciufo

Reputation Management

Customer Experience Measurement: Why Reviews are Your Most Valuable Metric

8 min read | January 15, 2025

Learn how reviews can revolutionize your CX strategy and offer more practical solutions for tracking customer satisfaction in the Automotive Industry.

Emily Keenan Content Marketing Specialist

Featured

Surveys vs Reviews: Gaining Actionable Automotive Customer Insights

12 min read | January 10, 2025

Discover how surveys and reviews differ in capturing customer feedback, helping dealerships improve service and sales strategies.

Ellie Guyon Review Response Specialist

Automotive

How to Read a Brand Reputation Scorecard

9 min read | January 2, 2025

Navigate Your Dealership’s Reputation Metrics and Take Action

Emily Keenan Content Marketing Specialist

Reputation Management

The Voice of the Customer 2024 Report: What's New?

7 min read | December 27, 2024

Discover the key insights from the 2024 Voice of the Customer Report, featuring YoY comparisons, topic trending, and cohort analysis to enhance automotive customer...

Emily Keenan Content Marketing Specialist

Property Management

Optimizing Resident Move-In/Move-Out Surveys

10 min read | December 23, 2024

Proven strategies for creating effective surveys that document multifamily property conditions and improve resident transitions.

Emily Keenan Content Marketing Specialist

Featured

3 Biggest Storylines from Widewail’s 2024 Voice of the Customer Report

8 min read | December 19, 2024

Widewail’s 2024 VOC Report turns review sentiment analysis into actionable automotive strategies by highlighting key YOY customer satisfaction trends.

Emily Keenan Content Marketing Specialist

Review Generation