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Featured

3 Biggest Storylines from Widewail’s 2024 Voice of the Customer Report

8 min read | December 19, 2024
Widewail’s 2024 VOC Report turns review sentiment analysis into actionable automotive strategies by highlighting key YOY customer satisfaction trends.
Emily Keenan Content Marketing Specialist
Review Generation

Is Review Suppression Hurting Your Business? What You Need to Know.

8 min read | December 17, 2024
Learn about the risks of review suppression, potential legal consequences, and best practices for authentic review management.
Ellie Guyon Review Response Specialist
Reputation Management

Why the Reputation Quotient Model Matters for Small and Medium-Sized Businesses

10 min read | December 13, 2024
Discover how SMBs can leverage the Reputation Quotient (RQ) model to enhance their reputation.
Nick Ciufo Nick Ciufo
Review Generation

Why Millennial Buyers Are Key to Your Online Reputation Strategy

7 min read | December 10, 2024
Learn how engaging with online reviews can attract millennial customers and boost your business's reputation in a competitive market.
Kyle Gagnon Kyle Gagnon
Automotive

11 Benefits of Using Automotive Customer Survey Software

10 min read | November 27, 2024
Learn the benefits of using automotive customer satisfaction survey tools and software to identify actionable improvements for multiple auto departments.
Dave Pye Director of Search
Review Response

Negative Reviews? 10 Things Not To Do

12 min read | November 25, 2024
Gain effective tips and strategies for responding to negative reviews and handling unhappy customers.
Jane Garfinkel Product Manager
Reputation Management

Feedback Fatigue: Rethinking Centralization ft. Mike DiMella

6 min read | November 19, 2024
See how Mike DiMella leverages customer feedback for business growth, operational efficiency, and enhanced customer satisfaction in the latest episode of Feedback Fatigue.
Emily Keenan Content Marketing Specialist
Automotive

10 Essential Questions for Auto Service Department Customer Surveys

6 min read | November 18, 2024
See our service department survey question recommendations to gain actionable insights for improving maintenance, repair and recall loyalty.
Emily Keenan Content Marketing Specialist
Reputation Management

Feedback Fatigue: How RangeWater Aligns Operations and Feedback ft. Dana Hill

6 min read | November 12, 2024
In S1 E7, Dana Hill uses customer feedback to drive growth, transparency, and team alignment at Rangewater Real Estate.
Emily Keenan Content Marketing Specialist

How Online Customer Service is Actually Free Marketing

8 min read | November 11, 2024
Explore how online customer service acts as free marketing, improves your online reputation, and fosters customer loyalty.
Jane Garfinkel Product Manager
Reputation Management

5 Automotive Industry Stats from Customer Review Data

9 min read | November 8, 2024
Discover the driving forces behind automotive customer reviews and survey software with these 5 stats from Widewail’s 2023 Voice of the Customer Report.
Emily Keenan Content Marketing Specialist
Enterprise

How to Use Voice of the Customer (VOC) Data for Proactive Risk Management

11 min read | November 8, 2024
Turn customer reviews into actionable insights for any industry. Use VOC report data for improved service, marketing and risk mitigation strategies.
Dave Pye Director of Search

Local Marketing Insider

Bite-sized, to-the-point, trend-driven local marketing stories and tactics.