3 ways local businesses can boost brand social media reach with employee advocates. Local Marketing Insider issue #009 by Widewail.
Organic social reach is weird, fickle, and fleeting. With some creativity, it can be conquered - or you can just pay to promote your content like the social media giants prefer. A game of attrition.
But that’s no fun!
The team here at Widewail has been thinking lately about how to make organic social work better for local businesses.
And we started with this - people follow people, right?
Who are a business’s biggest advocates? For most, it will be the employees. And friends of employees, family of employees etc. - a series of concentric circles reaching out into the community.
From our perspective, using employee’s personal social media networks to help spread a message into the community makes a lot of sense, and should help expand the reach and impact of brand posts.
On a person-to-person level - it’s important that individuals connected to your employees know that they're, for example, their “car guy” or “car gal” - that they work at the local dentist’s office or jewelry store or know the world of powersports etc. As an example, when I worked at CarGurus I took a bunch of calls from friends seeking advice before purchasing a car. Nobody thought of me in this way before I worked there.
In the broader marketing community, this concept of leveraging personal networks to spread through leadership related to the business is gaining popularity:
To put this to the test, the Widewail team came up with three experiments, using personal Linkedin networks in different ways to expand the reach of a piece of Widewail content. We chose Linkedin because it’s most relevant to marketing our business, but it may make sense to focus on other networks for your business.
Widewail Brand Page: 1,218
Combined Sales/Marketing Personal: 22,157
Not only is the team’s personal audience larger, but it is also much more likely to drive engagement.
A few weeks back we announced the release of our Hubspot integration for Widewail Invite.
The brand post looked like this and generated 472 views. Not bad.
To help spread the word I shared the image internally and a handful of Wailers put up new posts using the same media.
Brand reach: 472
Team reach: 15,877
Very nice.
To execute, this technique required more coordination. I had to distribute the content internally and rely on each member of the team to follow through with a post of their own. The Widewail team is relatively small - I can imagine this being more cumbersome as the number of employees or advocates grows.
Trying a different approach, we opted to have the team share this Widewail post using Linkedin’s share function, rather than each team member posting the content independently.
Brand reach: 565
Additional reach from team sharing: 1370
We put this out at the end of last week, so the post has only had a few days on the network, but with the help of the team, we were able to nearly triple the reach of the original post.
Much easier to execute for the Widewail team, I was able to get more participation.
Our team member, Justin, has spent a lot of time experimenting on Linkedin (he has an audience of 3,900) and made the assertion that if you tag someone in the post and they comment, LinkedIn views this favorably and will distribute the post further.
Interesting, definitely worth a test.
Originally, I had reshared Matt’s post about a new job listing:
Not inspiring, to say the least. Judging from the comment in my next post, this original post only reached 22 people at the time.
We had some fun in the comments to keep the engagement flowing:
Admittedly, it was a bit out there. But, with the goal to get the job posting in front of more people, Justin’s approach was 100% effective (19x if we want to be technical).
Original post reach: 86
New post with tagging and comments: 1,608
Impactful, and the team had a good laugh along the way.
More ammo for your marketing meeting.
In the latest Widewail case study, Jim Koons Automotive Companies sends 67,820 SMS review invites and increases review volume 633% in the first 90 days on Invite.
In this blog post, learn where you should be using automation in your review strategy and where you should have a team involved.
What is your online reputation score? Find out here.
DemandCurve's Linkedin Organic Playbook is great.
A bit of fun to get us to the finish line - I can’t help but laugh at this photo.
As always, thanks for reading. If you haven’t already, please subscribe.
See you in 2 weeks - Jake, Marketing @Widewail
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