Posts by Nick Ciufo

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I am originally from Ludlow, Vermont, and recently moved to the Burlington area. I have a BA in political science from Union College and a background of working at startups in finance and SaaS. In my free time, I enjoy skiing, biking, reading, and being around water—anything from sailing, water-skiing, or just floating! I love music and going to concerts, especially hip-hop and rock & roll.

Review Generation

How SMS Can Improve Customer Satisfaction at Your Dealership

8 min read | February 20, 2025

Boost customer satisfaction at your dealership with SMS outreach. Discover how real-time feedback, personalized messages, and strategic timing can enhance customer engagement...

Nick Ciufo Nick Ciufo

Artificial Intelligence

The Evolution of Feedback: From Anecdotes to AI-Driven Insights

6 min read | February 4, 2025

Explore how AI revolutionizes customer feedback analysis, from traditional methods to real-time insights that drive growth.

Nick Ciufo Nick Ciufo

Reputation Management

Master Auto Service Follow-Up Surveys to Boost Customer Satisfaction

7 min read | January 16, 2025

How to create and implement effective post-service surveys that drive meaningful improvements in your auto repair operations.

Nick Ciufo Nick Ciufo

Reputation Management

Why the Reputation Quotient Model Matters for Small and Medium-Sized Businesses

10 min read | December 13, 2024

Discover how SMBs can leverage the Reputation Quotient (RQ) model to enhance their reputation.

Nick Ciufo Nick Ciufo

Reputation Management

Leverage UGC for Multi-Location Corporate Reputation Management

10 min read | August 30, 2024

Learn how User-Generated Content (UGC) can enhance multi-location corporate reputation management. Discover UGC types and strategies to boost your brand.

Nick Ciufo Nick Ciufo

Reputation Management