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Posts by Jane Garfinkel

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About the Author

I’m a New Jersey native who joined the Widewail team during my brief stint in Burlington. Now living in Jersey City, I currently serve as the Response Team Lead and Content Specialist. My background is in writing and my work has been published by Thrillist, Reductress, McSweeneys, The Rumpus, and more. I occasionally update my own blog No Meat, Some Potatoes, and in my free time I hang out with my dog Jake.
Review Response

Negative Reviews? 10 Things Not To Do

12 min read | November 25, 2024
Gain effective tips and strategies for responding to negative reviews and handling unhappy customers.
Jane Garfinkel Product Manager

How Online Customer Service is Actually Free Marketing

8 min read | November 11, 2024
Explore how online customer service acts as free marketing, improves your online reputation, and fosters customer loyalty.
Jane Garfinkel Product Manager

8 Signs Your Business Needs Online Review Management

11 min read | October 31, 2024
Check out 8 signs that your business needs reputation monitoring. Do any of them apply to you?
Jane Garfinkel Product Manager

10 Key Strategies to Boost Your Business's Online Reputation

11 min read | October 18, 2024
Elevate your online reputation with these 10 essential strategies, from asking for reviews to sharpening your brand’s online presence.
Jane Garfinkel Product Manager
Reputation Management

10 Reasons Why Customer Loyalty Is Important For Your Business

8 min read | October 14, 2024
Loyal customers reduce marketing costs and improve your reputation. Increasing customer retention by just 5% can increase profits by 25%.
Jane Garfinkel Product Manager
Reputation Management

What is the Ideal Average Google Review Star Rating?

7 min read | June 28, 2024
Is 5/5 the average Google review star rating your business should be shooting for? Learn to manage expectations and how customers interpret different levels.
Jane Garfinkel Product Manager
Reputation Management

How to Report a Google Review

18 min read | June 20, 2024
How do you report / remove a Google review? How should you time responses and follow-up appeals? Our hands-on experience will give you a fighting chance.
Jane Garfinkel Product Manager
Reputation Management

10 Online Reputation Management Metrics You Should Start Tracking Today

14 min read | June 6, 2024
Learn why the ongoing monitoring of these reputation management-related metrics is an opportunity which should not be overlooked. But often is.
Jane Garfinkel Product Manager
Review Response

20 Lessons After Responding to 1,000,000 Online Reviews

18 min read | May 28, 2024
Jane, Responder and first employee at Widewail, has responded to over 50,000 reviews on behalf of our customers. Here are 20 of her favorite lessons and tactics you can...
Jane Garfinkel Product Manager
Trust Marketing

10 Ways to Bring Authenticity to Your Online Review Responses

10 min read | May 21, 2024
Online review response authenticity is important. In this post, we discuss 10 steps for ensuring all your customers receive an authentic review response to their feedback.
Jane Garfinkel Product Manager
Reputation Management

How to Set Up Google Alerts (And Why You Should)

7 min read | September 28, 2023
Creating Google Alerts is an important first step in any reputation management strategy. Learn to manage and customize alerts for brand monitoring and more.
Jane Garfinkel Product Manager
Review Response

7 Surprising Reasons Why Negative Reviews Are Valuable

8 min read | September 13, 2023
Don't shy away from negative reviews. Embrace them! These best practices will help you use critical feedback to your reputation and business's advantage.
Jane Garfinkel Product Manager

Local Marketing Insider

Bite-sized, to-the-point, trend-driven local marketing stories and tactics.