More than reviews. Widewail unlocks the full potential of customer feedback.

Widewail handles the follow-up, responds to reviews on your behalf, and turns all that customer feedback into insights your leaders can actually use. So your reputation improves (and your team gets better) without you doing all the work.

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More Reviews. Better Responses. Smarter Decisions.

More Reviews, Automatically

Technology to power your review requests. On time, personalized, and without annoying your customers.

Get Reviews

Review Response You Can Trust

Our team replies fast, sounds like you, and helps you engage with every review without adding headcount.

Respond Like a Pro

See What's Driving Your Ratings

Understand what your customers are saying - by location, by employee - with AI-powered insights built for action.

See the Insights

Just Really User Friendly: Widewail in Two Steps

First, we help you get your reputation from ok to best-in-market, quickly.

Do it for less than an in-house team without altering your store experience. Here’s how:

Automation to ask every customer for a review via SMS. See integrations.
Campaigns to customize how you ask. What can you customize?
Managed services to outsourced responses to our experienced team. Over 2,000,000 responses authored.
Technology to centralize business listings across 75+ sites and platforms. See full list of sites.

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Next, we analyze your reviews with Voice of the Customer AI.

What do customers say is working? What’s not? Tell a story with your review & survey data. Widewail will:

Tag topics in reviews with AI
Identify the sentiment of those topics
Stack topics up against industry benchmarks.

View Topic & Sentiment Analysis

Reputation, A Better Way

What Widewail Replaces… and What You Get Instead

Asking customers for reviews

Instead of

Staff solicitations and QR codes.

Widewail gives you…

Automated review requests via the right channel and at the right time to convert exceptionally well.

Writing review responses

Instead of

Customer service manager chasing people down over days and weeks.

Widewail gives you…

Thoughtful human-authored responses in under 24 hours. Back-and-forth with frontline teams happens within the Widewail app.

Analyzing review trends

Instead of

Reading reviews manually and guessing.

Widewail gives you…

AI-powered insights that identify trends, insights, and detail operational issues so you can fix problems.

Sending follow-up surveys for deeper insights

Instead of

Surveys with low response rates.

Widewail gives you…

High-response private surveys that provide detailed insights and are coordinated with review requests, so you don’t oversurvey.

Manage listings

Instead of

Randomly discovering business listing errors and updating details manually.

Widewail gives you…

One-click updates for thousands of listings across 75+ platforms from a single dashboard.

Invite

Review Generation

Grow your business with review content. Invite™ helps you easily send review requests via SMS. Get more 5-star reviews from happy customers with Widewail’s set-it-and-forget-it software.

Get More Reviews review response

Engage

People-Powered Review Response Services

Stay on top of every review without lifting a finger. Engage™ writes thoughtful, timely responses to your reviews—powered by real people, not bots. Reputation management, handled.

Explore Response Services review response 2

Pulse

Private Surveys

Understand the full customer experience. Pulse™ combines review analysis with customizable surveys to surface trends, track performance, and guide smarter decisions for your business.

Learn About Pulse private surveys

Listings Management

Monitor and Update Business Listings

Keep your business info accurate everywhere it matters. Listings Management™ syncs your hours, locations, and contact details across 75+ sites—so customers can always find (and trust) you.

Manage Business Listings listings (2)

Voice of the Customer Analytics

Voice of the Customer Analytics

Turn feedback into focus. Widewail’s AI-powered reputation and topic analysis reporting tools help you spot trends, track performance, and share customer insights across teams—so you can take action where it counts.

Our Why

Solutions for the Era of Trust

Today, consumers trust their peers to help them make informed buying decisions. Reviews are an incredible tool to connect past customers to future customers, building trust along the way. This is why we do what we do. We help local businesses take great customer experiences and turn them into powerful marketing.

About Trust Marketing

Loved by Top-Rated Businesses

“Widewail has allowed us to do business more transparently and more authentically in a way that all our previous reputation management platform providers haven’t been able to.”

Kelly Kutach

VP of Marketing, BH

"The value Widewail adds through their simple process and real human responses—something not every vendor offers—has made a big difference for us."

Jennifer Martel

Director of Marketing, McGovern Auto Group

"If we didn’t have Widewail, asking for reviews just wouldn’t get done."

Colby Joyner

VP of Marketing, Cavender Auto Group

“We’re not just collecting feedback. We’re doing something with it.”

Luke Schnell

Director of Marketing, Northtown Automotive Companies

Research

Customer Experience Data Reports for Automotive and Multifamily

Custom research with data sourced entirely from Google reviews. Let us show you
what's possible with Widewail Voice of the Customer Analytics at an industry-wide scale.